Sources
When a source stops working
Why a source shows an error, what Sudwire does about it and how to fix it.
A source that can't be read shows the reason in red on the Sources tab and counts under Need attention. Sudwire keeps trying it on every check: a source is never turned off by itself. If it hasn't answered for two days, we email you, at most once a month per site.
What the messages mean
| Message | What to do |
|---|---|
| The feed isn’t at that address any more. | The site moved its news. Ask Scout to find the new address, or remove the source and add the new page. |
| The website’s address can’t be found. It may have moved or closed. | Ask Scout to find where their news is now, or remove the source. |
| There’s no news feed at that address. | Add the page that lists their news instead. |
| The website refused the connection. We’ll keep trying. | It usually passes by itself. |
| The website took too long to answer. We’ll keep trying. | It usually passes by itself. |
| The website had an error on its side. We’ll keep trying. | It usually passes by itself. |
| The website asked us to slow down. We’ll try again later. | There is nothing to do. |
| The website blocks automated reading, so it can’t be followed. | Follow the same body's YouTube channel or social accounts instead. Scout can find them. |
| The website doesn’t allow automated reading of this feed. | Follow their other channels instead, like YouTube or social accounts. |
| The website’s robots.txt asks robots not to read these pages. | Sudwire respects this. Try their other channels. |
| The website’s security certificate has a problem. | It's on their side. Wait, or remove the source. |
Other labels
- Not checked yet: just added. It's read on the next check.
- Turned off: someone switched it off. Use the switch on its card to turn it back on.
- Not on your plan or Over your plan's limit: after a move to a smaller plan. The sources added first keep running (see Change your plan).
Remove a source
On the source's card, open the menu (the three dots) and press Remove source. If it's the site's only source, no new drafts are written until you add another.