Troubleshooting
Site not confirmed
Drafts only start once Sudwire confirms you run the site: what each “Last try” message means and how to fix it.
Until your site is confirmed, the Today page says “Drafts start once we can confirm the plugin on yoursite.com”, followed by Last try: and the reason. On the WordPress card it shows as Not confirmed.
WordPress
Sudwire asks your site's own address for /wp-json/sudwire-newsroom/v1/verify (and /?rest_route=/sudwire-newsroom/v1/verify), and the plugin answers with a code only it can make from your key.
| Last try says | What to do |
|---|---|
| the site answered, but not with the plugin | The plugin isn't active at that address, or a cache or security plugin answers in its place. Check the plugin is active, and leave that address out of caching. |
| the plugin there uses a different connection key | The WordPress at that address has another key. Press Connect with Sudwire in its Newsroom screen, or paste this site's key. |
| no answer from the plugin | Check the plugin is installed, active and connected on that address. |
| your site answered “not found”, so check that the plugin is active | The plugin may be inactive, or the WordPress REST API turned off. On Ghost, the message is “Ghost wasn’t found at that address”: check that your site’s address opens Ghost Admin at /ghost. |
| The website doesn’t allow automated reading of this feed. | A security plugin or firewall blocks the address above. Allow it. |
| The website blocks automated reading, so it can’t be followed. | Bot protection (for example on your CDN) blocks the check. Allow the address above. |
| The website took too long to answer, refused the connection or had an error on its side | Press Check again in a while. |
| The website’s address can’t be found. | The address on your dashboard has to be your site's real public address. |
| The website’s security certificate has a problem. | Fix your site's https certificate. |
If WordPress lives in a folder, the site on your dashboard needs that folder too, like example.com/news.
After a fix, press Check again on the Today page. While the plugin is in touch, Sudwire also tries again by itself about every ten minutes, and confirms the site again every week.
Ghost
Sudwire checks that your Admin API key works at your site's own address. Make sure yoursite.com/ghost opens your Ghost Admin, then save the Ghost card in Settings again.