Plans and billing

Failed payments

If a payment fails, your sites keep running for 3 days while you update your card.

• We email you: “We couldn't take your payment”.
• Your sites keep running for 3 days from the failed payment.
• The Billing page shows Payment failed with an Update card button.

#Fix it

1. Open Billing. Only the account owner can.
2. Press Update card and enter your card details on the secure payment page.

Once the payment goes through, everything carries on as before.

#If it isn't fixed

After 3 days, no new drafts are written and the dashboard says: “Your last payment didn’t go through. Update your card on the Billing page to continue.” Your sites, sources and settings stay. If the payment never goes through, the plan ends and we email you.

You can't change plan while a payment has failed. Update your card first.