SudwireDocs

Plans and billing

Cancel or pause

Cancel at the end of your paid period, or pause a monthly plan for one or three months.

Cancel

  1. Open Billing and press Cancel plan. Only the account owner can.
  2. Tell us why if you like (it's optional), then press Cancel plan.
  • Your plan stays on until the end of the period you paid for, and you won't be charged again. During a free trial, the trial runs to its end date and you aren't charged.
  • We email you to confirm. Until that date you can press Keep my plan on Billing to carry on.
  • After that, nothing new is written. Your sites, sources and settings stay, so you can start again any time by choosing a plan.
  • Posts already in WordPress or Ghost stay on your site.

See our refund policy.

Pause instead

An active monthly plan can be paused instead. The cancel page offers Pause instead for 1 month or 3 months.

  • The pause starts at the end of the month you've paid for.
  • Nothing is written and nothing is charged while it's paused.
  • It starts again by itself on the date shown on Billing.
  • Before the pause starts, Keep my plan cancels it.
  • While it's paused, Resume now on Billing starts it again straight away. A new billing period starts that day and is charged then.

Other ways to pay less

The cancel page may also offer fewer articles a day on your plan, or a move to a smaller plan (see Change your plan).

Ask ScoutAnswers from these guides.
Still stuck? Write to usA person reads every message and replies by email.
Have an account? Sign in so we can see your sites.